News & Events


Updating of Customer Information in Compliance with the Anti-Money Laundering Act

We are conducting a periodic updating of our customers’ information in compliance with Anti-Money Laundering Regulations pertaining to the provisions on customer identification and record keeping.

To ensure that we have your current and complete information and your latest identification documents in our records, we would like to request you to follow these simple steps to update your information with us.

  1. Download, fill out and sign an Account Update Form (AUF)
  2. Submit the Account Update Form together with the following documents to our email address
    1. one (1) clear government issued ID (e.g. driver's license, SSS ID, unified ID, passport, etc.);
    2. one (1) proof of billing statement that matches your present/permanent address on the AUF; and
    3. one (1) proof of bank account that matches the bank details provided on the AUF.

Please be advised that, if you are using an e-mail address different from the e-mail address registered in our system, we will not be able to proceed with your request.

Having your updated information, current identification documents and specimen signatures will enable us to serve you better, so we hope that you will give this matter your preferential attention. Rest assured that your information will be treated with utmost confidentiality.

If you have questions about this request or concerns about your account, please do not hesitate to contact us:

Landline: +632 8250-8700
Mobile (Globe): +63 917 865-7197 or +63 995 358-2801
Mobile (Smart): +63 908 635-7614 or +63 949 325-2712

Our office hours are Monday to Friday from 8:30am to 5:30pm, we will ensure to get back to you within 1 business day from your inquiries.

Thank you for your support and continued patronage